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Schedule Details
2025-06-17T09:00:00 to 2025-06-17T15:30:00
Price Details
0.00 CAD - 0.00 CAD
Age Restrictions
Not available
Ticket Website
Location Details
Vernon
1714 Kalamalka Lake Road, Vernon, BC V1T 6M4, Canada
About the Event
SuperHost specializes in training for essential customer service, teamwork, and communication skills for workplace success.
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people entering the workforce for the first time or after a significant break or who are relatively new at working in a frontline, customer-facing role.
The course will cover:
There will be two training streams available: a morning-only session focused on best practices, and a full-day session that includes the official go2HR certification test. Lunch will be provided.
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
- Basic customer service, communication and teamwork skills
- The importance of frontline employees in service sector businesses
- Expectations from the point of view of customers, employers, and employees
- Communication etiquette and best practices
- Service recovery techniques
Vernon
