Inclusive Service Excellence Workshop

12 John Street, Huntsville, ON P1H 1H2, Canada

About the Event

This workshop is designed to help frontline and supervisory staff deliver exceptional, inclusive, and welcoming guest experiences.

Join us for a full-day, interactive Inclusive Service Excellence workshop designed to help frontline and supervisory staff deliver exceptional, inclusive, and welcoming guest experiences. Developed and facilitated by OTEC, this highly engaging session goes beyond the basics of customer service to explore how inclusivity and diversity can drive service excellence across the tourism and hospitality sectors.

Click here to view OTEC workshop overview

Participants will learn how to:

- Recognize and overcome unconscious bias
- Deliver service through an inclusive and anticipatory lens
- Identify “moments of truth” that elevate guest interactions
- Create empowering and welcoming first impressions
- Apply diversity and inclusion principles to professional service behavior

In Partnership with the Town of Huntsville - Open to Huntsville tourism businesses only.

Date: Tuesday, November 18, 2025
Time: 9:30 a.m. - 4:30 p.m.
Location: Canvas Brewing Co., Huntsville, Ontario
Cost: $5 per person (reinvested into future training programs)
Limited to 20 participants

Who Should Attend

This session is ideal for:

- Front-line tourism and hospitality employees
- Supervisors and team leads
- Managers seeking to strengthen inclusive workplace culture

Why It Matters

Tourism thrives on connection. In an increasingly diverse visitor landscape, delivering inclusive, anticipatory service helps create memorable and welcoming experiences for everyone — while building stronger community and business outcomes.

Certification

All participants will receive an Inclusive Service Excellence Certificate upon completion.

Register early — space is limited to 20 participants.

About your facilitator:

Kadine Cooper is a skilled speaker, facilitator, and coach with a passion for helping people improve their skills. For over 16 years she worked with corporate clients 1:1 and in a group setting to strengthen their ability to build rapport, improve customer service, generate sales, navigate workplace dynamics, and lead teams in an engaging, interactive, and inclusive manner.

For the last few years, she has worked primarily as a facilitator and coach, refining her craft, and building her knowledge of interpersonal communication, customer service, sales, leadership, presentation skills and facilitation. With thousands of hours of facilitation behind her, Kadine brings a wide perspective regarding leadership, full-cycle human resources, sales and client service standards supporting numerous global companies, non-for-profits, and libraries.

For over 16 years, Kadine has helped companies and great talent find and build mutually rewarding relationships. Kadine is passionate about helping professional executives build a career brand that will set them towards a more purpose-driven, dream career and life. The framework she provides guides you on a journey to get the confidence and compensation you deserve while loving what you do. Her coaching not only gets you the job but also provides you with the tools, resources, and resilience you need in life and your career to advance while making a massive impact in your field.

Kadine has an Advanced Diploma in Business Administration-Human Resources, a Certificate in Business and Leadership Essentials, and is a Certified Professional Co-Active Coach.

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